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Terms of Service

Last updated: June 19, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and 2cm, LLC ("2cm.ai", "we", "us", or "our") and govern your access to and use of our website, software, and related services (collectively, the "Services"). By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, do not use the Services.

1. Definitions

  • "Account" means the account you create to access the Services.
  • "Customer Content" means the data, files, drawings, quotes, and other materials you submit to or generate using the Services.
  • "Subscription" means a paid plan that grants access to the Services for a defined billing period.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

3. Accounts and registration

To access certain features, you must register for an Account. You agree to provide accurate and current information, to keep it updated, and to maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your Account. Notify us promptly at the contact details below if you suspect any unauthorized use of your Account.

4. The Services

2cm.ai provides software designed for countertop and stone fabricators, including AI-assisted quoting, digital takeoff, 3D visualization, scheduling, and project management tools. We may modify, enhance, suspend, or discontinue any part of the Services at any time. We will use commercially reasonable efforts to provide the Services but do not guarantee uninterrupted or error-free operation.

5. Subscriptions, fees, and billing

  • Fees. Access to paid features requires a Subscription. The fees, features, and billing frequency applicable to your plan are presented at the time of purchase.
  • Payment processing. Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you authorize us and Stripe to charge that method for all fees due, and you represent that you are authorized to use it.
  • Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. You may cancel at any time, and cancellation takes effect at the end of the current billing period.
  • Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable sales, use, and similar taxes.
  • Price changes. We may change our fees from time to time. We will provide advance notice of any price change, which will take effect on your next renewal.
  • Refunds. Except as required by law or expressly stated otherwise, fees are non-refundable, and there are no refunds or credits for partial billing periods.

6. License grant and restrictions

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You agree not to:

  • Copy, modify, distribute, sell, lease, or sublicense any part of the Services;
  • Reverse engineer, decompile, or attempt to derive the source code of the Services, except where permitted by law;
  • Access the Services to build a competing product or service;
  • Use automated means to scrape or extract data except through features we provide;
  • Circumvent or disable any security or usage limits of the Services.

7. Customer Content

You retain all rights in and to your Customer Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and display Customer Content solely as necessary to provide, maintain, and improve the Services and as otherwise permitted by our Privacy Policy. You are solely responsible for your Customer Content and represent that you have all rights necessary to submit it and that it does not infringe the rights of any third party or violate any law.

8. Acceptable use

You agree not to use the Services to:

  • Violate any applicable law or regulation;
  • Infringe the intellectual property or privacy rights of others;
  • Upload or transmit malware or other harmful code;
  • Interfere with, disrupt, or impose an unreasonable load on the Services or related infrastructure;
  • Attempt to gain unauthorized access to any systems, accounts, or data.

9. Intellectual property

The Services, including all software, designs, text, graphics, logos, and trademarks, and all intellectual property rights therein, are owned by 2cm.ai or our licensors and are protected by applicable laws. Except for the limited license granted to you in these Terms, no rights are granted to you. All rights not expressly granted are reserved.

10. Feedback

If you provide suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction or obligation to you.

11. Third-party services

The Services may integrate with or contain links to third-party products, services, or websites (such as Stripe and Google Analytics). We do not control and are not responsible for third-party services, and your use of them is governed by their own terms and policies.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY QUOTES, ESTIMATES, OR OTHER OUTPUTS GENERATED BY THE SERVICES WILL BE ACCURATE OR SUITABLE FOR YOUR PARTICULAR CIRCUMSTANCES. YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ALL OUTPUTS BEFORE RELYING ON THEM.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL 2CM.AI OR ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless 2cm.ai and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Services, or your violation of these Terms or applicable law.

15. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services and cancel your Subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if we discontinue the Services. Upon termination, your right to use the Services ceases. Sections that by their nature should survive termination (including provisions on intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

16. Modifications to these Terms

We may revise these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after the revised Terms take effect constitutes your acceptance of them.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Subject to any non-waivable rights you may have, you agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts.

18. Force majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, or governmental action.

19. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them freely. Notices to you may be provided through the Services or to the contact information associated with your Account.

20. Contact us

If you have questions about these Terms, please contact us at:

2cm, LLC
2261 Market Street, San Francisco, CA, United States
Email: tadros@2cm.solutions
Phone: (415) 408-6034

This document is provided for general informational purposes and does not constitute legal advice. For guidance specific to your circumstances, please consult a qualified attorney. If you have any questions about this document, contact us using the details above.